Crucial Conversations Program

Crucial Conversations – developing effective communication skills.

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Crucial Conversations is a program designed for leaders to develop their leadership capability,
particularly in the focus area of communicating effectively to have crucial conversations.
Skills will be developed in the key areas of self-awareness, appropriate assertiveness, effective communication, and the ability to influence and lead in challenging environments. All of these key focus areas are ultimately designed to increase confidence and empower participants to speak up and initiate crucial conversations.

The Crucial Conversations program is designed with a focus on applying the learnings from the program in the work role post-program. The program sessions are designed to challenge the participants to practice developing skills in a safe, low-risk environment. Self-reflection on what is currently working well and gaining insight into the most beneficial way forward are also key elements for ongoing development.

Pre-work is also provided to involve relevant readings and some reflection in preparation for program activities. A range of learning methods are utilised to cater for every learning style. Small and whole group discussions provide opportunities to draw from the wisdom in the room. Experiential learning activities provide opportunities to practice developing skills and apply the learnings from the program content.

The Crucial Conversations program can be customised to best suit your organisation’s objectives and needs. Below is a description of the program modules:

• Self-awareness of their own communication style and how this style impacts others
• Appropriate assertiveness
• Increasing confidence for leaders to speak up and initiate crucial conversations
• Managing difficult conversations including conflict
• Conversational intelligence (C-IQ) and understanding the neuroscience behind conversations
• Increased leadership capabilities to communicate to influence individual staff and teams
• Understanding unconscious bias and contributing to a positive organisational culture
• Leading in challenging environments

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